Shipping policy

 

Yu-Yulino jewellery is handmade in our workshop in Tbilisi, Georgia, and shipped internationally with tracking. Available shipping destinations are shown at checkout.

Dispatch schedule

We hand parcels to the delivery service every Wednesday.

Orders placed after the weekly shipment has been prepared will normally be sent the following Wednesday. If a piece needs additional production time, we will show or communicate the expected dispatch date before shipment.

We will email you a tracking number as soon as your parcel is on its way. Tracking may take up to 48 hours to begin updating.

Shipping cost

• Standard international shipping: EUR 8
• Free international shipping on orders over EUR 100

The shipping charge applicable to your order is shown at checkout before payment.

Delivery time

Estimated delivery is 10–25 days after dispatch. This is an estimate rather than a guaranteed arrival date. Customs processing, local holidays, severe weather and carrier delays may occasionally extend delivery time.

If your order is intended for a particular date, please allow additional time. Contact us before ordering if you are unsure.

Taxes and duties

Applicable import taxes and duties are covered by Yu-Yulino for every destination. You should not be asked to pay additional import charges when your parcel is delivered.

If a carrier or customs authority unexpectedly asks you for an import payment, do not pay it before contacting us at info@yu-yulino.com. We will investigate and resolve the issue with the delivery service.

Tracking and delays

A tracking number that has not updated for several days does not necessarily mean that a parcel is lost. International parcels may move between countries before the next scan appears.

If tracking has not updated for an unusual period, contact us at info@yu-yulino.com with your order number. We will open an investigation with the carrier.

Lost parcels

If, after investigation, the carrier confirms that a parcel is lost or cannot provide evidence that it was delivered, you may choose either:

• a free replacement; or
• a full refund.

For a one-of-a-kind piece, you may choose a replacement if it can reasonably be remade, or a full refund.

Damaged or incorrect orders

If your order arrives damaged or is different from what you ordered, contact us at info@yu-yulino.com with your order number and clear photos.

After we confirm the problem, Yu-Yulino will provide an appropriate replacement or refund and cover the necessary shipping costs. Please do not return the piece before receiving our instructions.

Delivery address and uncollected parcels

Please check your delivery address before completing your order. If a parcel is returned because the address supplied with the order was incorrect or incomplete, the customer pays the new shipping cost.

The customer also pays for reshipping if the parcel reached a collection point, the carrier provides evidence that the customer was notified and had a reasonable opportunity to collect it, but it was not collected before the storage period expired.

If the address was correct but the carrier failed to notify the customer, returned the parcel by mistake or cannot provide evidence that the customer had a reasonable opportunity to receive it, Yu-Yulino will offer either free reshipping or a full refund.

Returns

Returns, ring-size support, faulty items and refunds are governed by our Refund Policy:

https://yu-yulino.com/policies/refund-policy

Contact

For shipping questions, email info@yu-yulino.com and include your order number.